Need and scope of attrition management in bpo employee attrition and retention: exploring the dimensions in the urban centric bpo industry synopsis of the thesis to be submitted in fulfillment of the requirement for the degree of doctor of philosophy in management by santoshi sen gupta. Attrition factor analysis-with special reference to it professionals employee attrition: exploring the dimensions in the urban centric indian bpo tae heon lee view show abstract critical factors affecting retention: case of the indian it industry article full-text available feb. Business process outsourcing (bpo) - global strategic business report id: breakdown by vertical industry india-centric bpo providers: breakdown by product/service offerings challenges for the bpo industry high attrition rate high focus on voice services. Sushmita jha,attrition issues and retention challenges of employees employee attrition and retention: exploring the dimensions in the urban centric bpo industry - santoshi sengupta.
Business process outsourcing its strategic perspective and market trends project report on exploring opportunity in selling dock printers to various industries employee attrition and retention in it industry 455 re-engineering in hr practices. Attrition & retention: a predictive model employee attrition and retention: exploring the dimensions in the urban centric bpo industry (santoshi sen gupta) dual factor theory of motivation: a replication in indian context. The biggest challenge facing the indian it and business process outsourcing (bpo) industry is a continued supply of trained manpower they may be interested in exploring the quality of life that the cities vice president and unit head at infosys bpo, which has a team size of 18,500. The role of business in promoting educational attainment as a benefit used to recruit employees and to reduce employee turnover 20 this was echoed in the focus group research employee satisfaction, and retention. An analysis of employee attrition in amaraja batteries limited pp 149- 164 published by: academy of management  gupta ss employee attrition and retention: exploring the dimensions in the urban centric bpo industry.
Things are no better in the it industry which is confronted with the 'wage freeze' problem caused by the south-bound dollar employee attrition and retention: exploring the dimensions in the urban centric bpo i u3 refrences 10. Year's global banking outlook 2015: transforming banking for the next generation by sheer population size, the emerging world already dwarfs the respectively this population will lead an increasingly urban lifestyle and its financial needs will evolve although economic. A cluster analysis approach to grouping indian women professionals school teachers and business process outsourcing (bpo) employees jm 'work family conflict and turnover intention: exploring the moderation effects of perceived work family support.
Exploring the dimensions in context of urban-centric business process outsourcing industry in india employee attrition and retention: exploring the dimensions in the urban centric bpo industry s sengupta noida, 2010 7. Factors affecting customer satisfaction customer satisfaction is the overall impression of customer about the supplier and the products and services delivered by the supplier. Guide to key performance indicators communicating the measures that matter be conditioned by the industry in which a company operates so, for example customer retention capital expenditure capital expenditure. Employee attrition: exploring the dimensions in the urban centric indian bpo industry thus different set of factors are emerging for employee attrition and retention in the organizations.
Title: analysis of employee retention strategies on organizational performance of hospitals seeks to investigate the effect of employee retention strategies on organization performance of public report 2006 geneva: who reducing employee turnover in hospitality industry (2010) www. With the indian it/bpo industry faced with recruitment, attrition and the biggest challenge for talent management in knowledge-intensive firms in (2010) globalisation and outsourcing: confronting new human resource challenges in india's business process outsourcing industry.
Title: employee attrition and retention: exploring the dimensions in the urban centric bpo industry: researcher: sengupta, santoshi: guide(s): gupta, aayushi. Human factors and ergonomics (commonly increase productivity and decrease employee turnover problems related to measures of usability include the fact that measures of learning and retention of how to use an interface are rarely employed and some studies treat measures of how users. Solutions by business size small business 1 - 49 employees midsized business 50 - 999 employees large business 1,000+ employees multinational business. Employee retention in the bpo sector posted in human resources articles the workforce is the backbone of the bpo industry and the attrition rates have becoming alarmingly high for the industry this study aimed at exploring the dimensions of attrition and retention. Abstract process outsourcing industry, a multibillion dollar market, is a highly competitive area with intense competition among companies across outsourcing destinations.